![]() Similarly, please ensure that the Mac agent is up to date for any Mac workstations that use TeamViewer with Take Control. Take Control TeamViewer for Mac (Reminder) We will release a new Windows RC Agent in the coming days to address this. Upgrades of previously installed agents are not affected. *** Please Note: We have discovered an issue affecting the v10.11.2 RC agent that is causing new agent installs to log errors in the Windows Event Log. After this date, the previous TeamViewer integration will be deprecated. ![]() You will then have until the end of September to update the Agents. ![]() We expect to promote this latest RC Agent to the be the new GA Agent later in July. Note also that once the RC Agent is promoted to be the new GA agent, you will need to update any devices that use TeamViewer (whether via Take Control or standalone) to this new agent to ensure TeamViewer continues to work. Please install the RC Agent on your test devices and try out the new and improved TeamViewer connection. The update comes with the benefit that TeamViewer sessions no longer require the ‘tvc’ file to connect, instead sessions will connect directly in a more seamless way. This upgrade adds support for TeamViewer v15, their latest offering. It means that the latest RC Agent now includes an upgrade to both types of TeamViewer integration in RMM – Take Control and Standalone. ![]() This follows a similar update we released previously to the TeamViewer integration with the Take Control feature. The new Windows RC Agent contains an important an update to the standalone TeamViewer integration, available to partners who have their own direct license with TeamViewer. Update to RMM’s TeamViewer Integration for Windows (RC Agent v10.11.2) We plan to release the new RC Agent to all RMM territories by Tuesday. The latest RC Agent (v10.11.2) contains an important update to RMM’s integration with standalone TeamViewer. We are pleased to let you know that we have a new Windows RC Agent ready for release.
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